Booking Information

  • The Chalets and Apartments are only reserved for the number of people stipulated in the reservation confirmation. Subletting is expressy prohibited. The Accomodations, as well as all other facilities and convenieces, are exclusively for the use of our registered guests.
  • All Accomodations are reserved as requested by our guests. However, we do reserve the right, if urgently needed, to assign an alternate accomodation of an equivalent type.

Enjoyment and a high-quality vacation experience are the focus of everything we do for our guests. We constantly strive to provide our valued guests with an unforgettable setting for their holidays. Should you have any additional questions or concerns, we are always more than happy to assist. Please let us know if you have any personal wishes - we will be glad to take care of them for you.

Payment Conditions

  • Deposit: 30 % of the total amount due with your booking
  • Final Payment / 2. Deposit: 2 weeks before arrival
 The reservation is fixed upon receipt of deposit.
We accept cash or bank transfer, credit / debit cards are not accepted!

Check in - check out

  • Check-In between 4:00 and 6:00  P.M. - If you expect to arrive later, please let us know in advance.
  • Check-Out is by 09:00 A.M. on departure day.

resignation and Cancelation conditions

You can withdraw at any time of your booking made by written notice and upon payment of the cancellation fee prior to arrival. Since it is impossible for the huts usually to find an alternative date at short notice, please understand for our increased cancellation policy. 

  • Cancelation charges are calculated as follows:
  • From booking confirmation until 91 days prior to scheduled arrival. The deposit will be retained as a cancelation charge.
    90 to 51 days prior to arrival date 50% of the total amount as a cancelation charge
    50 days or later prior to arrival date, or in the event of premature departure 100 % of the total amount as a cancelation charge
  • All other aspects of the reservation are handled in accordance with Austrian Hotel Contracting Conditions (ÖHVT). Hotelvertragsbedingungen
  • Jurisdiction in the case of dispute: Zell am Ziller
  • Receipt of your deposit indicates your acceptance of our booking conditions as stipulated.
  • Here you can purchase holiday cancelation insurance coverage.


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Chalets & Apartments Wachterhof
Familie Schwemberger
Äußere Embergstraße 30
A-6272 Kaltenbach

Tel.: +43 660 5493700

recommended on HC 2016