DUTY OF CARE
We ask our guests to treat the chalet with care and to ensure that fellow travellers and relatives also comply with these house and facility rules. Windows and doors must be closed when leaving the accommodation in order to avoid damage that may be caused by bad weather. The landlord is not liable for the tenant's valuables.
Our chalets & apartments are not a party location
In the spirit of good neighbourliness among the various tenants (family holidays, those seeking peace and quiet, bon vivants, stag parties, etc.), we ask that you keep a reasonable volume at the pool, on the terrace or balcony and garden at all times of the day, i.e. loud music or bawling is prohibited at all times of the day.
Between 10:00 PM and 7:00 AM the night's rest is to be observed, i.e. music is prohibited in the outdoor area, music and conversations at room volume in the indoor area. In case of disregard after a warning, we unfortunately see ourselves forced to expel you from the accommodation.
Of course, no guest intentionally damages things, but it can happen to anyone that something gets broken. We would expect you to inform us of the damage that has occurred so that we do not have to discover it only after your departure during the final cleaning. As a tenant, you are liable for damages to the extent of the replacement costs and the work involved. However, in most cases this is covered by your insurance.
Don't worry: we don't immediately charge for every glass or broken plate.
A security deposit of € 100,00 per person is required upon arrival!
This amount can be blocked from the credit card (the reservation will be cancelled until 21 days after arrival) or deposited in cash (transferred back until 10 days after departure). Provided that there are no damages or complaints. Damages discovered only afterwards may be charged separately, irrespective of the return of the deposit.
Our prices are exclusive of local tax plus € 1.50 per person per night from the age of 15.
Pets are only allowed in the Forest Cabin (Waldhütte) and Mountain Lodge Alpenrose and must be registered in advance. We thank you for your understanding!
Your reservation will be fixed upon receipt of deposition.
The private SPA in the chalets or flats with sauna and whirlpool is reserved exclusively for the use of the respective guests of this accommodation. Times of use: 09:00 AM up to 10:00 PM
You can withdraw at any time of your booking made by written notice and upon payment of the cancellation fee prior to arrival. Since it is impossible for the huts usually to find an alternative date at short notice, please understand for our increased cancellation policy.
Cancelation charges are calculated as follows:
Because something can always happen:
In addition to cancellation protection, Hotel Cancellation Plus from Europäische Reiseversicherung AG offers assistance and support with regard to your hotel stay – such as in event of trip interruption, involuntary holiday extension or distress in the mountains.
Europäische Reiseversicherung offers cancellation cover also in case of COVID-19 illness despite pandemic status!
The insurance covers the following reasons (Covid-19) in case of cancellation or interruption of the trip by the guest:
Details about this concession can be found here